Privacy Policy
for va789 Bangladesh

1 Introduction

This Privacy Policy applies to all personal data collected and processed by va789 in connection with the operation of the va789 online betting and casino platform, accessible at va789.io. The term "va789", "we", "us", or "our" refers to the va789 platform and its operators. The term "you" or "your" refers to any individual who accesses, registers with, or uses the va789 platform, including players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other locations across Bangladesh.

By accessing or using the va789 platform, you acknowledge that you have read this Privacy Policy and understand how your personal data is handled. If you do not agree with any part of this policy, you should cease using the va789 platform and may contact our support team to request account closure.

This Privacy Policy should be read alongside the va789 Terms and Conditions, which govern the broader contractual relationship between you and va789. Together, these documents form the complete set of policies governing your use of the platform.

2 Data We Collect

va789 collects personal data in the following categories, depending on how you interact with the platform:

2.1 Identity and Registration Data

• Full legal name
• Date of birth (required for 21+ age verification)
• Residential address within Bangladesh (e.g., Dhaka, Chittagong, Sylhet)
• National ID card number, passport number, or driving licence number (for KYC verification)
• Photograph (where submitted as part of KYC documentation)

2.2 Contact Data

• Mobile phone number (including bKash, Nagad, or Rocket-registered numbers)
• Email address

2.3 Financial Data

• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account numbers — partial, masked)
• Card type and last four digits (Visa, Mastercard)
• Transaction history: deposit amounts, withdrawal amounts, dates, and payment method used
• Account balance at any given time

2.4 Betting and Gaming Activity Data

• Bets placed, markets selected, stake amounts, and settlement outcomes
• Casino games played, session duration, wager amounts, and game results
• Bonuses claimed and wagering progress
• Self-exclusion or responsible gaming tool activations

2.5 Technical and Device Data

• IP address
• Device type, operating system, and browser version
• Unique device identifiers
• Time zone (Bangladesh Standard Time, UTC+6)
• Pages visited, features used, and time spent on the platform
• Referring URLs and exit URLs

2.6 Communications Data

• Records of correspondence with our support team, including chat transcripts and email exchanges
• Feedback submitted through any platform feedback mechanism
• Responses to any surveys or promotional communications you choose to participate in

Data Category	Examples	Collected At
Identity	Name, date of birth, National ID	Registration / KYC
Contact	Mobile number, email address	Registration
Financial	bKash/Nagad wallet ID, card last 4 digits, transaction history	Deposit / Withdrawal
Betting Activity	Bets placed, games played, bonus usage	During platform use
Technical	IP address, device type, browser	Every session
Communications	Support chat, email records	When you contact us

3 How We Collect Your Data

va789 collects personal data through the following methods:

• Direct input: Information you provide when creating a va789 account, completing KYC verification, making deposits or withdrawals, placing bets, contacting our support team, or responding to surveys.
• Automated technical collection: Data collected automatically each time you access the va789 platform, including IP address, device data, and session behaviour logs, via cookies and server-side logging.
• Payment processors: Transaction confirmation data received from third-party payment processors including bKash, Nagad, Rocket, Upay, Visa, and Mastercard when you initiate deposits or withdrawals.
• Third-party identity verification providers: Where va789 uses a third-party KYC service to verify your identity documents, that provider may share verification outcomes and document metadata with va789.
• Game studios: Aggregated session and wagering data provided by our third-party casino game studios, including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, in connection with games you play on the va789 platform.

4 Why We Use Your Data

va789 uses your personal data only for the purposes described below. We do not use your data for any purpose incompatible with the reason it was originally collected without first obtaining your explicit consent.

• Account creation and management: To register your va789 account, verify your identity, maintain your profile, and provide you with access to betting and casino services.
• Age and identity verification: To confirm that you are at least 21 years of age in compliance with our age restriction policy, and to verify your identity as required by our KYC procedures.
• Transaction processing: To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, and to maintain accurate financial records of all transactions in Bangladeshi Taka (৳).
• Service delivery: To make betting markets, casino games, bonuses, and other platform features available to you, and to personalise your experience on va789.
• Customer support: To respond to your queries, resolve disputes, and handle responsible gaming requests submitted to our 24/7 English-speaking support team.
• Platform security and fraud prevention: To detect and prevent fraud, money laundering, multi-accounting, bonus abuse, and other prohibited activities as defined in the va789 Terms and Conditions.
• Responsible gaming compliance: To monitor betting behaviour for signs of problem gambling, to enforce self-exclusion requests, and to apply deposit and session limits you have set.
• Legal and regulatory compliance: To comply with applicable legal obligations, including anti-money laundering (AML) requirements, and to cooperate with any lawful authority that requests information.
• Communications: To send you transactional notifications (e.g., deposit confirmations, withdrawal approvals, account alerts) and, where you have given consent, promotional communications about va789 offers and seasonal promotions.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving the va789 platform, fixing technical issues, and developing new features.

5 Legal Basis for Processing

va789 processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to fulfil our contract with you — i.e., to operate your va789 account, process your bets and transactions, and provide the services you have signed up for.
• Legal obligation: Processing required to comply with applicable laws, including age verification obligations, anti-money laundering requirements, and data retention mandates.
• Legitimate interests: Processing necessary for va789's legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and analytics — provided these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where we send you optional promotional communications or use non-essential cookies, we do so only on the basis of your freely given, specific, and informed consent. You may withdraw this consent at any time.

6 Data Sharing and Disclosure

va789 does not sell, rent, or trade your personal data to any third party. We share data only in the following limited and controlled circumstances:

6.1 Payment Processors

To process your deposits and withdrawals, va789 shares the minimum necessary financial data with our payment processing partners including bKash, Nagad, Rocket, Upay, and the relevant card networks (Visa, Mastercard). These providers are bound by their own data protection obligations and may only use your data to process the specific transaction.

6.2 KYC and Identity Verification Providers

Where a third-party KYC verification service is used to authenticate identity documents, your identification data is shared with that provider solely for the purpose of completing the verification. The provider is contractually restricted from using your data for any other purpose.

6.3 Game Studios

Third-party casino game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) may receive a session token and anonymised player identifier when you launch a game. These studios do not receive your full name, payment details, or contact information.

6.4 Legal and Regulatory Disclosure

va789 may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorised authorities where required to do so by applicable law, court order, or in connection with the investigation of suspected fraud, money laundering, or other criminal activity. va789 will notify you of such a disclosure where legally permitted to do so.

6.5 Business Transfers

In the event that va789 undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the successor entity prior to the transfer taking effect.

7 Cookies and Tracking Technologies

va789 uses cookies and similar tracking technologies to operate the platform, remember your session, and analyse usage patterns. Cookies are small text files placed on your device when you visit the va789 platform. The following categories of cookies are used:

Cookie Type	Purpose	Required?
Strictly Necessary	Session management, login state, security tokens, fraud prevention	Yes — cannot be disabled
Functional	Remembering your language preference (English), odds format, and responsible gaming settings	Recommended
Analytics	Aggregated, anonymised data on platform usage to help improve va789's features and performance	Optional (consent-based)
Marketing	Tracking of promotional campaign effectiveness (used only with your explicit consent)	Optional (consent-based)

You may manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use the va789 platform. Disabling functional cookies may affect your platform experience. Disabling analytics and marketing cookies will not affect your access to any core platform features.

8 Data Retention

va789 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The following general retention periods apply:

• Account and identity data: Retained for the lifetime of your va789 account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Betting and gaming activity logs: Retained for a minimum of three (3) years from the date of each activity record.
• Support communications: Retained for a minimum of two (2) years from the date of the last communication, or longer where the communication relates to an unresolved dispute.
• Technical and device logs: Retained for up to twelve (12) months, after which they are deleted or anonymised.
• Self-exclusion records: Retained indefinitely to prevent circumvention of self-exclusion by re-registration.

When the applicable retention period expires, va789 will securely delete or anonymise your personal data so that it can no longer be associated with you as an identifiable individual.

9 Data Security

va789 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. Key security measures include:

• 256-bit TLS encryption for all data transmitted between your device and the va789 platform.
• Encrypted storage of sensitive data fields including passwords, payment identifiers, and identity document references.
• Access controls: Personal data is accessible only to va789 staff and authorised service providers who have a legitimate operational need to access it. All access is role-based and logged.
• Regular security audits and vulnerability assessments of the va789 platform infrastructure.
• Incident response procedures: In the event of a personal data breach that is likely to result in risk to your rights and freedoms, va789 will notify affected players promptly and take immediate remedial action.

While va789 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your va789 account credentials and for notifying us immediately if you suspect any unauthorised access to your account.

10 Your Data Rights

As a va789 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond to all data rights requests within 30 days of receipt.

• Right of access: You may request a copy of the personal data va789 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: You may request that va789 correct any inaccurate or incomplete personal data held about you.
• Right to erasure: You may request that va789 delete your personal data where it is no longer necessary for the purpose for which it was collected, subject to any legal retention obligations that override this right (e.g., AML record-keeping requirements).
• Right to restriction of processing: You may request that va789 temporarily suspend the processing of your data in certain circumstances, for example while a rectification request is being reviewed.
• Right to data portability: You may request a copy of certain personal data in a structured, commonly used, machine-readable format for the purpose of transferring it to another provider.
• Right to object: You may object to the processing of your personal data where va789 is relying on legitimate interests as the legal basis for that processing, provided your individual circumstances justify the objection.
• Right to withdraw consent: Where va789 processes your data on the basis of your consent (e.g., for marketing communications or analytics cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

11 Children's Privacy

The va789 platform is strictly intended for individuals aged 21 years and above. va789 does not knowingly collect personal data from any person under the age of 21. If we become aware that a registered account belongs to an individual under 21 years of age, we will immediately suspend that account, delete the associated personal data (subject to any legal retention requirements), and forfeit any balance held in the account in accordance with our age restriction policy.

If you are a parent or guardian and believe that a person under your care has registered with va789, please contact us immediately at [email protected] so that we can take appropriate action without delay.

12 Third-Party Links and Services

The va789 platform may contain references to or integrations with third-party services, including casino game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) and payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). These third parties operate under their own privacy policies, which govern how they handle data collected in the course of delivering their services.

va789 is not responsible for the privacy practices of third-party service providers beyond the contractual data processing agreements we have in place with them. We recommend that you review the privacy policies of any third-party service you interact with through the va789 platform.

13 Updates to This Privacy Policy

va789 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered players via email or an in-platform notification at least seven (7) days before the changes take effect. The "Last updated" date at the top of this document will be revised accordingly.

Your continued use of the va789 platform following the effective date of any revised Privacy Policy constitutes your acknowledgement and acceptance of the updated terms. If you do not accept the revised Privacy Policy, you must cease using the platform and may request account closure by contacting our support team.

14 Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by va789, please contact our dedicated data support team:

• Email: [email protected]
• Support hours: 24 hours a day, 7 days a week, 365 days a year
• Language: English
• Response target: Within 30 days for data rights requests; within 2 hours for urgent account security matters

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions. Players who registered before this date are bound by the current version from the effective date onwards.